Compliance, quality and sustainability are key elements of our corporate culture and is derived from our fundamental value – INTEGRITY. Responsible and compliant actions, high quality standards and focus on sustainability are central to the success of our company.
Nemanja Jankovic,
PHOENIX group Representation Services Director
Compliance with relevant regulations is fundamental to our corporate culture, reflecting our core values. Responsible and compliant actions are integral to our company’s success. We rigorously adhere to legislative acts, market regulations, and sector standards, continuously enhancing our compliance system to align with best practices.
Our policies are publicly available and can be accessed under Compliance section of PHOENIX group.
As a healthcare provider, we uphold social responsibility and prioritize respectful cooperation with customers, business partners, and stakeholders. Building trust and providing security are paramount in our interactions, with compliance set above industry norms.
Our policies unequivocally reject corruption, anti-competitive practices, and misconduct within the PHOENIX group and in our partnerships. Violations are swiftly investigated, and penalties are enforced as necessary. External consultants have certified the effectiveness of our compliance system.
Privacy protection is equally crucial. We adhere strictly to data protection regulations, safeguarding the privacy of our stakeholders and employees with the highest standards. Our privacy notice can be found here.
A centralized compliance organization oversees adherence to rules across our global operations. Local Compliance Managers ensure compliance within individual countries, supported by annual training and continuous policy reviews to maintain updated and effective internal regulations.
For reporting concerns or seeking further information, please refer to our Whistle-blowing Policy and Privacy Notice.
Ensuring the compliance function reports directly to the leadership team of Representation Services is crucial for maintaining organizational integrity and accountability, as it empowers swift decision-making and reinforces a culture of ethical conduct. With the full support of the Executive Board, the PHOENIX group has implemented a group-wide Compliance Management System and follow a zero-tolerance policy in case of breaches against it values, Compliance guidelines, or applicable laws.
The PHOENIX group has had the appropriateness of its Compliance Management System externally audited with the pillars Anti-Corruption, Competition Compliance, Sanctions & Embargoes Compliance and Anti-Money Laundering according to Assurance Standard 980 of the Institute of Public Auditors in Germany (IDW PS 980). The Appropriateness Certification was granted as of 31.01.2024. This enables us to ensure that we systematically counteract risks and have established effective processes. More on the IDW standard can be found here.
PHOENIX group takes a holistic view of sustainability. The harmonious interaction between the economy, the environment, and social responsibility is an essential foundation for sustainable business success. This applies to all divisions of the company and to each of the countries in which we operate. In line with this sustainability reports are regularly issued to reflect our sustainability efforts.
The importance of quality within our organization is underscored by its direct reporting line to the leadership team of Representation Services, ensuring that products and services quality are consistently prioritized and integrated into our strategic decision-making processes, in a bid to constantly exceed the expectations of our partners and customers.
Our vision is to be the partner of choice for simple and direct access to healthcare products and services across Europe.
For us, this means providing each customer group with the best possible services and products along the entire pharmaceutical supply chain.
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We align our actions to customer needs because the success of our customers also benefits us.
Excellent performance is our success factor. This means, we strive for excellence in everything we do, continuously optimize our operations to get better every day and use resources efficiently to become more sustainable.
Dr. Ingo Florian
Head of Corporate Quality Management
Richard Tunnicliffe
Director Operations & Logistics
Steve Anderson
Member of the Executive Board Operations & Logistics
PHOENIX Pharma SE
Headquarters: Mannheim Register Court: Local Court Mannheim HRB 727494
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